Returns Policy
Return is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. The customer can cancel a product before 7 days of order placement. All products listed under a particular category may not have the same returns policy. Kindly check the respective item's applicable return policy on the product page for any exceptions to the table below.
|
Category |
Period |
Conditions |
|
Lifestyle: Clothing |
48 hours |
You may request for a refund /replacement within 48 hours of delivery, as long as it is unworn, unwashed, without stains, undamaged and with all original tags & packaging intact. |
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
|
Category |
Conditions |
|
Correct Product |
IMEI/ name/ image/ brand/ serial number/ article number/ barcode should match and MRP tag should be undetached and clearly visible. |
|
Complete Product |
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
|
Unused Product |
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). |
|
Undamaged Product |
The product should be undamaged and without any scratches, dents, tears or holes. |
|
Undamaged Packaging |
Product's original packaging/ box should be undamaged. |
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund process is completed within 15 days of time. The refund is done using the same mode of payment used by the customer.